COMPLAINTS & CODE OF PRACTICE
At The IT Consultancy we're fully commited to delivering best practice standards, regulatory compliance and exceptional customer service.
Complaints
We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can sometimes go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.
If you have a complaint about any part of our service, please contact your Account Manager or use one of the following methods of contact in the first instance:
By phone: +0208 705 0537
By email: support@localhost
By letter: Global Tech Distribution Limited, 5 Manorside Close, Abbey Wood, London SE2 9HD
Alternatively, please view our full complaints procedure below:
Codes of Practice
As a communications provider, we’re regulated by Ofcom and are fully commited to delivering best practice standards. We’re members of the Federation of Communications Services (FCS) and registered with the Ombudsman Services, who provide dispute resolution services if we cannot resolve a customer complaint directly. Please find out more in our full codes of practice below.
Code of Practice – including our Code of Practice for Premium Rate Services & NTS calls
Purpose of this Code of Practice
This code informs you about our full range of communication products, services, customer-care policies and where to find information about our charges and terms and conditions. Please view our full code of practice below:
Code of Practice on Complaint Handling & Dispute Resolution
Purpose of this Code of Practice
If you have a complaint about any of our communications services, please contact your Account Manager or use one of the following methods of contact in the first instance:
By phone: +0208 705 0537
By email: info@globaltechdist.co.uk
By post: Global Tech Distribution Limited, 5 Manorside Close, Abbey Wood, London SE2 9HD
If we are unable to resolve your complaint directly, or it has been more than 8 weeks from the date you first contacted us to complain, then you may ask for help from The Ombudsman Services, as detailed below.
Ombudsman Services – Communications – 5 Manorside Close, Abbey Wood, London SE2 9HD.
Please view our full code of practice on complaint handling and dispute resolution below:
NB: Copies of these documents are available in other formats on request.
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