IT SUPPORT
Award-winning IT support
Working to ISO and ITIL aligned processes and SDI best practice, we use leading-edge systems and tools to deliver world-class IT support to SMEs and internal IT teams.
With a 4-star SDI accredited in-house service desk, we’re ranked within the top three managed service providers in the UK and have been independently ranked as one of the most progressive MSPs around the world. With 7 offices across the UK, we can offer remote and onsite IT support both locally and nationwide with our dedicated teams based in Nottingham, Birmingham, Oxford, Manchester, London, Uttoxeter and Kent.
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IT Support for SMEs & in-house teams
A managed IT support plan is essential for any business that wants to succeed. We’ll become your expert team and strategic IT support partner, providing a bespoke service tailored to your needs. We’ll manage your complete IT estate and support your users, so you can just focus on your commercial goals.
In addition to unlimited remote support from our in-house Service Desk, this package includes unlimited onsite engineering time. Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.
People-first culture
Our people are our most important asset. Not only are they passionate about great customer service (which they always deliver with a smile), our expert technicians are first-class at what they do. As well as being a Microsoft Gold Partner, we’re fully trained and accredited in all the latest technologies, enabling us to support you across a wide range of IT environments.
Why work with us
Our mature in-house service desk has achieved the prestigious 4-star SDI (Service Desk Institute) certification, and are currently the only MSP globally to be certified at this level. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.
We work to High Five XLAs that exceed industry best benchmarks to deliver world-class service. You’ll always speak to a highly skilled engineer who will deal with your issue straight away, aiming for a first-touch fix.
We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.
We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.
Continual service improvement
It’s incredibly important for us to keep learning and adapting to refine and continually improve our processes and services. We place a lot of focus on training and accreditation, with a great programme for the development of our staff. This ensures we’re always equipped with the expert skills and knowledge our clients need.
HIGH FIVE
How we performed in February 2023
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