Managed It Support

We’re committed to helping SMEs embrace technology. With multiple offices across the UK, we pride ourselves on delivering a local service, with national coverage.

Our customers are our number one priority and we strive to deliver a service experience that’s second to none. We’ll become your expert team and strategic IT support partner – essential for any business that wants to succeed.

We know IT is critical for commercial success – but we also know that for small and medium businesses maintaining it can be expensive. That’s why we’ll help to keep your costs down, without compromising on quality or reliability.

Our unrivalled IT support can help business of all shapes and sizes, as well as internal teams. We’ll ensure all your systems are up and running, increasing operational efficiency and helping you to get the most out of your technology.

Through our 4-star SDI accredited service desk, we’ll take responsibility for your entire IT infrastructure, including all types of technology and all of your end users.

We’ll ensure all your systems and staff are up and running, helping you get the most out of your technology so you can focus on your commercial success.

Service Desk Support

Our highly experienced team is on hand to support you. We use industry-leading systems and best-of-breed technology to provide you with advanced remote support and quick resolution times. Whatever the query, we’re always happy to help.

All of your needs and technology covered

Our managed IT support services will maintain and manage your IT infrastructure, and support your staff for a fixed monthly fee.

Inclusive remote service desk support by telephone, email, and theGlobal Tech Distribution Limited Service Hub portal
Dedicated account management and ongoing strategic support with Quarterly Business Reviews
Service delivery management to continually improve end-user experience and drive efficiencies
24/7 infrastructure management & monitoring, for a consistent service with no disruption
Scheduled preventative maintenance to ensure your systems are running at optimal levels
Automated updates & patch management for Windows OS

From general advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed IT support services and straightforward Service Level Agreements (SLA’s). We’ll take complete responsibility of your technology providing a comprehensive level of support including:

Third-party supplier management for any technology that we do not provide
Asset & licensing management to keep on top of your IT estate
Real-time reporting via intuitive dashboards, giving you complete transparency at all times
Optional reactive desk-side support and scheduled onsite visits
Around-the-clock emergency support, providing peace of mind when you need it most (chargeable)
Regular invites to webinars and events to keep you up to date with emerging technologies

What we’ll deliver

Industry-leading systems & tools

We have mature processes built in accordance with industry compliance and ISO, ITIL and SDI best practice. Services are delivered using a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Account management

At Global Tech Distribution Limited we aim to provide a truly strategic partnership. Your account manager ensures you’re getting the most out of IT, conducting quarterly reviews and formulating roadmaps, to keep you and your systems up to date. You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.

World-class customer service

Whilst we work in line with our contractual SLAs, what we really measure ourselves against is our High Five XLAs. These exceed industry best benchmarks to deliver world-class service. You’ll always speak to a highly skilled engineer who will deal with your issue straight away and aim for a first-touch fix.

Best of breed solutions

During the tendering and onboarding process we complete an in-depth audit of your systems and setup. You’ll have access to our comprehensive range of industry leading solutions to help standardise across your IT estate helping to drive increased efficiency, productivity and long-term success.

Discount on additional services

We’re able to support you in more ways than one. With our in-depth expertise across IT and communications, we offer everything under one roof, including all your cyber security, cloud, telephony, professional services and BI needs. As a valued managed IT support client, you’ll get discount on additional services.

No hidden fees

We’re always transparent about our prices. There are no hidden fees with our managed IT support, so you’ll never have any unpleasant surprises. Our fixed fee pricing model helps your cash-flow and financial planning, and is easily scalable to support your business through growth.

Highly experienced team

All of our technicians and consultants are trained to the highest level, with years of experience under their belts. They cover the technology you require across IT, comms, security, and business intelligence with the hands-on knowledge required to keep your business running smoothly.

Your strategic IT partner

We don’t provide a ‘one size fits all’ service. We believe that we need to be an extension of your organisation, your strategic IT partner. Your account manager ensures you get the most out of IT, conducting quarterly reviews and formulating roadmaps, to keep you and your systems up to date. You’ll also benefit from service delivery management, to continually improve the experience for end-users and drive efficiency.

Client satisfaction

Keeping a smile on our clients’ faces is our number one priority. We have a well-defined, comprehensive customer experience process, and we listen to feedback whether we’ve got something wrong or we’ve got it right. To ensure your feedback is taken on board, we track all complaints, compliments and suggestions. We operate with honest and open communication, and we’re always keen to hear what you’ve got to say.

Free IT Audit

Supporting SMEs since 2005, Global Tech Distribution Limited delivers bespoke, transformative and affordable technology solutions. Book an initial meeting via Microsoft Teams.

1. Review meeting

A member of our team will meet with you to gain an understanding of your business needs and an overview of your setup.

2. Free IT Audit

We will then carry out the physical audit of your IT systems and benchmark your IT infrastructure against current industry best practices.

3. Presentation of findings

Finally, we report back with our findings and outline the current position of your IT systems, identifying any shortfalls and risks, and optionally suggesting possible future improvements.

A smooth transition to Global Tech Distribution Limited

We appreciate that the transition between IT providers can often be challenging. To alleviate concern we have designed a comprehensive onboarding process. Whatever your situation, the transition will be smooth and seamless, ensuring no disruption to your operation with our thorough onboarding process.

Why work with us

With multiple offices across the UK, we pride ourselves on delivering a local service, with national coverage through our regional offices.
Our mature in-house service desk has achieved the prestigious 4-star SDI certification and are currently only one of two MSP’s globally to be certified at this level.

Over the years we’ve developed a unique people-first culture built upon our four company values; Innovation, Commitment, Community, and Excellence.
We’re honored to have been recognized by peers and the business community with a range of local, regional, and industry awards.